Cancellation policy
effective september 4, 2026
stork memberships renew on their own until you cancel. this policy explains how your membership is charged, how to change, pause, or cancel it, and what happens to the pieces you have out when it ends. the membership is the only purchase option of this kind that we offer.
this policy summarizes what our terms of service set out in full. if the two ever disagree, the terms of service govern.
your membership renews automatically
when you enroll, you authorize us to charge your payment method the recurring membership fee for your plan, plus any applicable tax, on the same day of each billing period, until you cancel. we will keep charging it without asking you again each time.
billing is monthly. your plan sets what your membership includes, and the plans are laid out on how it works. we may change our plans, our pricing, or what a plan includes, and we will tell you before a change affects what you are charged.
if a payment fails, we will try again a few times over the following days and let you know. if it keeps failing, your membership may be paused or ended.
how to pause, change, or cancel
you can pause or cancel anytime from the "my plan + rentals" section of your account. you do not need to return anything first, and you do not need to call or email us to do it. to move up or down a tier, email us at help@rentstork.com.
when it takes effect, and refunds
canceling takes effect at the end of the billing period you have already paid for, so your membership stays open through the end of that period.
membership fees are not refundable once a billing period has begun, and we do not give credit for a partial period.
pieces you still have out
there is no return-by date while your membership is open. you can keep a piece for as long as you need it, across as many billing periods as you like. it just means fewer credits available for something new.
if you pause or cancel while you still have pieces out, send them back before the end of your current billing period. anything still with you after that is treated as a piece you have kept, and we will charge your payment method up to its retail price plus tax. section 11 of our terms of service covers this, along with the other two situations where we charge you for a piece.
shipping is free both ways, and every box comes with a prepaid return mailer.
how to reach us
help@rentstork.com
(404) 618-1905
stork
RentStork, Inc.
1419 Cobb Pkwy N
Marietta, GA 30062