Terms of service
effective september 4, 2026
these terms of service ("terms") are between you and RentStork, Inc., a Delaware corporation ("stork," "we," "us," "our"). they govern your access to and use of rentstork.com and any site that replaces it (the "site"), your membership, our rental and sale of children's clothing and accessories ("pieces"), and everything else we offer through the site (together, the "services").
please read these terms carefully. by using the services in any way, including by creating an account or enrolling in a membership, you acknowledge that you have read and understood these terms and agree to be bound by them.
THESE TERMS ARE A LEGALLY BINDING CONTRACT BETWEEN YOU AND STORK. THEY AFFECT YOUR LEGAL RIGHTS AND THEY INCLUDE A MANDATORY INDIVIDUAL ARBITRATION REQUIREMENT AND A CLASS ACTION AND JURY TRIAL WAIVER, SET OUT IN SECTION 18. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICES.
these terms also take in any additional terms we post through the site or otherwise make available to you, including the plan details you agree to when you enroll and the terms of any gift, referral, or promotional offer. using the services means you agree to those as well.
the services are operated from the United States and are not intended to subject stork to the laws of any other country. you may not use the services to rent or buy pieces outside the United States. any use of the site is at your own risk, and you are responsible for following the laws that apply where you are. we may limit the availability of the services at any time, in whole or in part, to any person, place, or jurisdiction we choose.
1. who we are
stork is a children's clothing rental membership. we buy pieces from small children's brands, clean and care for them, and rent them to families on a monthly membership, so a child can wear something lovely without anyone buying it outright.
you can reach us at help@rentstork.com or (404) 618-1905. our mailing address is 1419 Cobb Pkwy N, Marietta, GA 30062.
2. who can join
to enroll you need to be at least 18 and able to enter into a binding contract, have a shipping address in the United States, and be joining for your own family's personal use rather than for any commercial purpose. we ship within the United States only, and our sizes run from 12 months through 5T.
by creating an account or enrolling, you represent that all of that is true of you. the services are not intended for children, and no one under 13 may use them.
membership is sometimes offered by invitation, and we may limit or close enrollment at any time.
3. your account
keep the information on your account accurate, especially your shipping address and your payment method. you are responsible for what happens under your account and for keeping your login to yourself. tell us at help@rentstork.com if you think someone else has access.
what you share with us is handled under our privacy policy, which is part of these terms.
4. your membership
your plan sets what your membership includes: how many pieces you can have out at once, how many shipments you get in a billing period, and what you pay. the plans are laid out on how it works, and the plan you choose at enrollment is the one that applies to you. we may change our plans, our pricing, or what a plan includes, and we will tell you before a change affects what you are charged.
5. billing and automatic renewal
your membership renews automatically. when you enroll, you authorize us to charge your payment method the recurring membership fee for your plan, plus any applicable tax, on the same day of each billing period, until you cancel. we will keep charging it without asking you again each time. that is what makes it a membership, and we would rather say it plainly than bury it.
you also authorize us to charge that same payment method for any other amounts you owe us under these terms, including charges for pieces that are damaged, lost, stolen, or not returned.
if a payment fails, we will try again a few times over the following days and let you know. if it keeps failing, your membership may be paused or ended, and anything you are still holding is handled under section 11.
6. pausing, changing, and canceling
you can pause or cancel anytime from the "my plan + rentals" section of your account. you do not need to return anything first, and you do not need to call or email us to do it. to move up or down a tier, email us at help@rentstork.com.
canceling takes effect at the end of the billing period you have already paid for, so your membership stays open through the end of that period. membership fees are not refundable once a billing period has begun, and we do not give credit for a partial period.
if you pause or cancel while you still have pieces out, send them back before the end of your current billing period. anything still with you after that is treated as a piece you have kept, and section 11 explains what that means.
7. shipping and returns
shipping is free both ways. every box comes with a prepaid return mailer.
we ship within the United States only. delivery dates are estimates rather than promises, and we are not responsible for carrier delays.
8. what you are renting
the pieces we send you stay ours. you have them on loan for as long as your membership is open, and ownership does not transfer to you unless we sell you a piece and you pay for it.
while a piece is with you, please do not sell it, lend it out, rent it to anyone else, alter it, or transfer it to someone else. we may sell pieces out of our own collection whenever we choose.
9. keeping and returning your pieces
there is no return-by date. keep your pieces as long as you need them, for as long as your membership is open.
two things decide when your next pieces arrive. a credit comes back when we physically receive a piece at our warehouse, not when you drop it off. and a new shipment needs your order allowance to refresh, which happens at the start of your next billing period. so sending something back early frees up a credit, but it does not send you a new box mid-period.
when you are ready to send something back, use the prepaid mailer that came with it. a piece is your responsibility until the carrier scans it into their system, so hold onto your drop-off receipt.
10. wear, damage, loss, and theft
everyday wear is on us. loose threads, a missing button, a little fading, the ordinary evidence that a kid wore something: all of that is expected, and you will never be charged for it.
significant damage is not covered. that means heavily ripped or torn pieces, a stain we cannot get out, or a piece that is no longer wearable. neither is a piece that is lost or stolen while it is with you. in those cases we will charge your payment method up to the retail price of the piece plus tax.
washing or dry cleaning a piece yourself is not everyday wear. we clean everything professionally between rentals, and home cleaning is the most common way a piece gets ruined, so please leave it to us.
if a piece arrives already damaged, tell us within 48 hours at help@rentstork.com and we will take care of it. that way you are never charged for something that happened before it reached you.
we look at every piece when it comes back, and we will always contact you before charging you for anything.
11. pieces that do not come back
you will not be charged for keeping a piece a long time. a piece can stay with you for months, across as many billing periods as you like, as long as your membership is open. it just means fewer credits available for something new. that is the whole trade.
there are three situations where we charge you for a piece instead:
- you told us a piece was on its way back to us and it never arrived
- your membership ends or pauses and you still have pieces out after the end of that billing period
- a piece is lost, stolen, or damaged beyond everyday wear, as described in section 10
in each of those, the piece is treated as one you have kept, and we will charge your payment method up to its retail price plus tax. we will reach out to you first.
12. safety and care
our pieces are pre-worn, and they have been worn by other children before yours. give a piece a quick look before each wear for loose buttons, loose threads, or anything small that could come off, and keep an eye on your child while they are wearing it.
if you find something loose, stop using the piece and tell us at help@rentstork.com. we will pull it from our collection, and you will not be charged. we would much rather hear about it.
children's clothing is not a toy, and it is not intended for unsupervised use by infants or young children.
13. availability
our collection changes. a piece you saved may go out of stock before it ships, and we cannot promise that any particular piece, size, or color will be available. sizing runs differently from brand to brand, and we do not guarantee fit.
14. things you agree not to do
please do not use stork to rent pieces for resale or for any commercial purpose, use anyone else's account, scrape or copy the site or our photography, try to get around any part of the site that is limited to members, or interfere with how the site works.
we may suspend or end your account and your membership if you break these terms.
15. our name and our content
the stork and rentstork names, our logos, our photography, our writing, and the design of the site belong to us or to the brands we work with. please do not use them without our written permission.
16. disclaimers
the site and the membership are provided as they are and as available. we do not warrant that the site will be uninterrupted or error free, or that any piece will fit, be available, or meet your expectations. to the fullest extent the law allows, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
some states do not allow certain disclaimers, so parts of this section may not apply to you.
17. limitation of liability
to the fullest extent the law allows, stork will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising out of your use of the site or your membership.
our total liability for any claim will not exceed the greater of one hundred dollars or the total membership fees you paid us in the twelve months before the event that gave rise to the claim.
nothing in this section limits any liability that cannot be limited under applicable law.
18. dispute resolution and arbitration
please read this section carefully. it affects how disputes between us get resolved, and it limits your right to go to court or to take part in a class action.
agreement to arbitrate. you and stork agree that any dispute arising out of or relating to these terms, your membership, or the site will be resolved by binding individual arbitration rather than in court. the arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, and will take place in Atlanta, Georgia, or by phone or video if you would rather. the arbitrator's decision is final, and it can be entered as a judgment in court.
class action waiver. YOU AND STORK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS PROCEEDING. YOU AND STORK ALSO WAIVE THE RIGHT TO A TRIAL BY JURY.
small claims. either of us can still bring an individual claim in small claims court instead of arbitration, as long as it stays in that court.
how to opt out. you can opt out of this arbitration agreement, including the class action waiver, within 30 days of first agreeing to these terms. send us a signed written notice saying you are opting out, along with your name and the email address on your account, to help@rentstork.com or to stork, 1419 Cobb Pkwy N, Marietta, GA 30062. opting out will not affect your membership in any way, and the rest of these terms still apply.
time limit. any claim relating to these terms, your membership, or the site must be brought within one year after it arises, or it is permanently barred, unless applicable law does not allow that limit.
if part of this section cannot be enforced. if the class action waiver is found unenforceable as to a particular claim, that claim will be decided in court rather than in arbitration, and the rest of this section still applies to every other claim.
19. governing law
these terms are governed by the laws of the State of Georgia, without regard to its conflict of laws rules. for anything not subject to arbitration, you and stork agree to the exclusive jurisdiction of the state and federal courts located in the State of Georgia.
20. changes
changes to the services. we may change, suspend, or discontinue any part of the services at any time, without liability to you. we may also change what is on the site, including plan descriptions, piece descriptions, photography, and prices, and we may correct typos, inaccuracies, or omissions without notice. a change to the price of your own membership is different, and section 4 covers it: we will always tell you before a change affects what you are charged.
changes to these terms. we may update these terms at any time by letting you know in any reasonable way, including by posting the updated version on the site. the effective date at the top tells you when they last changed. if a change is material, we will also try to reach you at the email address on your account, so please keep it current. continuing to use the services after a change means you accept the updated terms. a change will not apply to any dispute between you and stork that arose before we posted it. if you do not agree with the updated terms, stop using the services and cancel your membership.
21. a few last things
these terms, together with our privacy policy, the plan details you agreed to at enrollment, and any additional terms we post, are the whole agreement between us. if a court finds any part of them unenforceable, the rest still applies. if we do not enforce something right away, that does not mean we have given it up. you may not transfer these terms to anyone else, and we may transfer them to a company that acquires our business.
how to reach us
our FAQ answers most everyday questions about how the membership works. it is there to help rather than to set the rules, so if the two ever disagree, these terms are what govern.
stork
RentStork, Inc.
1419 Cobb Pkwy N
Marietta, GA 30062
help@rentstork.com
(404) 618-1905