Refund policy

effective september 4, 2026

returning a piece and getting a refund are two different things at stork, and this policy covers both. our terms of service set out the full rules, and if the two ever disagree, the terms of service govern.

returning your pieces

sending pieces back is a normal part of the membership rather than a return in the usual retail sense. the pieces stay ours the whole time they are with you.

every box comes with a prepaid return mailer, and there is no return-by date while your membership is open. keep your pieces as long as you need them.

when you are ready to send something back, use the prepaid mailer that came with it. item credits get redeposited when we physically receive a piece at our warehouse, not when you drop it off. a piece is your responsibility until the carrier scans it into their system, so hold onto your drop-off receipt.

refunds on membership fees

membership fees are not refundable once a billing period has begun, and we do not give credit for a partial period.

canceling takes effect at the end of the billing period you have already paid for, so your membership stays open through the end of that period. you can pause or cancel anytime from the "my plan + rentals" section of your account. all items on cancelled or paused memberships must be returned by the end of the billing period. we reserve the right to charge up to the retail value + tax for items not returned.

if a piece arrives damaged

if a piece arrives already damaged, tell us within 24 hours of receipt at help@rentstork.com and we will take care of it. that way you are never charged for something that happened before it reached you.

if we charge you for a piece

everyday wear is on us. loose threads, a missing button, a little fading, the ordinary evidence that a kid wore something: all of that is expected, and you will not be charged for it.

we look at every piece when it comes back, and we will contact you before charging you for anything. if we do charge you for a piece that is damaged beyond everyday wear, lost, or not returned, and you think we have gotten it wrong, email us at help@rentstork.com and we will take a look.

how to reach us

help@rentstork.com
(404) 618-1905

stork
RentStork, Inc.
1419 Cobb Pkwy N
Marietta, GA 30062