frequently asked questions

everything you need to know about your stork membership. still stuck? email us at help@rentstork.com.

the basics

how does it work?

stork's mission is to make it easy for parents to dress their kids in high quality pieces. so we've made the whole thing as simple as 1, 2, 3.

  1. shop our catalog and add pieces straight to your bag, or save them to your saved styles and build a bag from there.
  2. time to play dress up! wear everything that shows up, freshly cleaned and packed.
  3. send it all back and start from the top.
what is stork?

welcome to stork! we've created the world's first closet that grows with your kids, across every occasion. it's a huge selection of premium labels to rent, wear, and return. whether you're dressing for a holiday photo, a beach vacation, a play date, or everything in between, we have the right plan for you.

every stork membership includes:

  • access to hundreds of premium, independent labels at a fraction of retail
  • professional cleaning after every rental, with skin-safe materials that are easy on delicate skin
  • easy shipping and returns
  • rental coverage for stains and minor damage
what sizes do you carry?

for now, 12 months through 5T. we're growing fast, so if we don't carry your child's size yet, don't fret! add yourself to our newsletter and we'll let you know the moment we expand into their sizing.

who is stork for?

stork is for parents who value:

  • high quality, premium pieces designed with creativity, fun, and play in mind
  • celebrating their child's individuality with styles you can't find just anywhere
  • spending time enjoying their kids, not stressing about the to-do list
  • sustainability, not just buying pieces they'll outgrow in a season that end up in a landfill
where do you ship?

we ship all across the USA for now! (stay tuned for international ;)) you can browse the full catalog from anywhere in the US. membership itself is by invite, straight from the waitlist, so add yourself and we'll let you know when your spot opens up.

membership + plans

how much does it cost?

three tiers, starting at $60 a month. see them side by side on how it works and pick the one that fits your family.

what's included in my membership?

access to our entire catalog, your monthly pieces, free shipping always, and coverage for the everyday mishaps (more on that below). no per-item fees, no surprise charges.

can I pause my membership?

yes. pause anytime from the "my plan + rentals" section of your account. want to move up or down a tier? just email us at help@rentstork.com and we'll take care of it.

is there a commitment or minimum term?

no! we know things happen and parents need flexibility. change your mind or need to pause? no stress. we'll be here when you're ready to come back.

how do I cancel?

anytime, once all your items have been returned, right from the "my plan + rentals" section of your account.

how do I get an invite?

add yourself to our waitlist and you'll get an invite when your spot opens up.

shipping + returns

how much is shipping?

free, both ways, included with every membership.

how many pieces do I get?

depends on your tier: anywhere from 2 pieces a month up to 10. the tiers lay it out.

can I swap pieces mid-month?

not mid-month. your pieces are yours for the full month, and when you're ready for what's next, tell us what you're keeping and send the rest back.

how long can I keep everything?

keep your pieces as long as you need them (or as long as your kid wants to wear them). when you're ready for your next shipment, just let us know what you're keeping and send the rest back.

what if I don't send a piece back?

if a piece doesn't come back, we'll reach out. after a 3-day grace period an unreturned item is treated as a lost piece and charged up to retail plus tax.

cleaning + care

how do you clean everything?

we partner with a professional cleaner who uses european-grade "wet cleaning" to stain treat, sanitize, and care for every item. everything is cleaned with skin-safe solutions that are gentle on delicate skin.

what about stains and spills?

they happen! your membership includes coverage for minor mishaps and general wear and tear. significant damage, lost pieces, and theft aren't covered; in those cases you'll be charged up to the retail price plus tax for the item.

what if a piece gets damaged?

same as above: everyday wear is on us. everyday wear means loose threads, a missing button, that kind of thing. significant damage (heavily ripped or torn pieces, or an unsalvageable stain) is charged up to retail plus tax. honestly, we'd always rather you send it back and tell us than stress about it.

sharing + multiple kids

can I share a plan across my kids?

absolutely! you can mix multiple sizes in one shipment to fit your whole family.

do you work for twins / two kids the same size?

yes! order the pieces you need, in the sizes you need.

can I set up profiles for each of my kids?

yes! your account holds a profile and saved sizes for each kid, so everything you browse and save is tied to the right little person.

keeping + buying

can I buy a piece we fall in love with?

soon, very soon.

account + closet

where are my saved styles?

in your "my closet" section. anything you heart lives in your saved styles, so it's easy to build future shipments from the pieces you already love.

I'm on the waitlist. what happens next?

hang tight, we've got you. we'll reach out the moment your invite is ready.